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Job Description

We are seeking an experienced and dynamic Head of Technology and Operations to oversee and direct the operations of our company's on-premises and cloud-based technology infrastructure. The ideal candidate will have a strong background in technology management, with expertise in networks, end-user computing, servers and storage, virtualization, and cybersecurity services. They will be responsible for ensuring the reliability, security, and efficiency of our technology systems to support the organization's strategic objectives.

Key Responsibilities

Technology Infrastructure Management:

  • Oversee the design, implementation, and maintenance of the company's on-premises and cloud-based technology infrastructure.
  • Ensure the reliability, availability, and performance of networks, servers, storage, and virtualization platforms.
  • Develop and implement strategies for optimizing technology infrastructure to support business operations and growth.

Cybersecurity Oversight:

  • Lead the cybersecurity program, including risk assessment, threat detection, incident response, and compliance.
  • Implement and enforce cybersecurity policies and procedures to protect company data and assets from cyber threats.
  • Stay current on cybersecurity trends and best practices, implementing proactive measures to mitigate risks.

Team Leadership and Development:

  • Provide leadership and guidance to the technology operations team, fostering a culture of excellence, collaboration, and continuous improvement.
  • Recruit, mentor, and develop technical talent, building a high-performing team capable of meeting the organization's technology needs.
  • Ensure that team members have the necessary training and resources to effectively perform their roles.

Strategic Planning and Execution:

  • Develop and execute technology strategies aligned with the company's goals and objectives.
  • Collaborate with senior leadership to identify technology opportunities and risks, providing insights and recommendations for decision-making.
  • Drive innovation and digital transformation initiatives to enhance operational efficiency and competitiveness.

Project Management:

  • Direct and oversee technology projects from conception to completion, ensuring timely delivery and adherence to budget and quality standards.
  • Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
  • Monitor project progress and performance, identifying and mitigating risks as needed.

Vendor and Stakeholder Management:

  • Manage relationships with technology vendors, service providers, and other stakeholders, ensuring alignment with business objectives and service level agreements.
  • Negotiate contracts and agreements, monitor vendor performance, and resolve any issues or escalations in a timely manner.
  • Collaborate with cross-functional teams to ensure technology solutions meet the needs of internal and external stakeholders.

Job Requirement

  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
  • 10 years of experience in technology management, with a focus on infrastructure and cybersecurity.
  • Proven experience in leading and managing technology operations in a complex environment.
  • Strong knowledge of networks, servers, storage, virtualization, and cybersecurity technologies and best practices.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across the organization.
  • Relevant certifications such as CISSP, CISM, CCNP, or equivalent are preferred.

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