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Job Description

  • Take charge of the SAP/ERP implementation, oversee the functional delivery and overall support of ERP including resource management, performance and scalability.
  • Collaborate with Infra team to enhance the SAP tech stack and keep it up-to-date with current trends, control and execute the required SAP upgrades.
  • Monitor and address any issues or bottlenecks to ensure smooth operation of SAP systems.
  • Define and track support metrics, including OKR’s and dashboards, ticketing SLAs.
  • Actively participate in Major Incident Management (MIM) with the Application Management Service.
  • Establish a center of excellence for SAP and ERP, promoting best practices and continuous improvement.
  • Manage a team of Technical and ERP functional support, provide technical leadership and governance to the ERP/SAP engineering team to maintain high standards and best practices.
  • Manage the relationship with System Integrator regarding Projects, CRs and AMS

Job Requirement

  • Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.
  • Extensive knowledge and experience with SAP/ERP, including a deep understanding of specific technologies and modules.
  • Expertise in SAP technologies: HANA, Fiori, Analytics Cloud...
  • Proven track record of successfully implementing SAP systems in complex enterprises.
  • Demonstrated experience with project management/Agile delivery/ ITIL in a regulated environment.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills to foster cross-departmental collaboration.
  • Results-oriented mindset, with a focus on delivering high-quality work and achieving project goals.
Job tags: Head of ERP

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